After release, all games developed and/or published by Amazon Games and. The potential for abuse within Steam's refund policy isn't lost on the gaming community, but the few viable alternatives - such as giving creators the ability to modify refund terms on their games - are unlikely to be implemented any time soon.įor now, indie devs have to hope their customers will be kind. Pre-orders, prior to release date, can be cancelled at any time, for any reason. This is only one of the many cruel and vicious attacks on indie game developers. Because the donation wasn't detected before the campaign's closing, 2Awesome and Dimension Drive were left without funding, per Kickstarter policy. Last month, developer 2Awesome Studio was crushed to learn that its apparently successful Kickstarter for Dimension Drive had been derailed by a fake 7000 Euro donation. Choose the reasons for requesting a refund. Click on the game you want to get a refund for. This might be a different conversation entirely if the gaming community wasn't beset by a toxic mean-spiritedness of late. You can request a refund for a game purchased on Steam by following these steps: Go to Steam Support. But having the most games in any given week and the most games in various states of quality means you’ll. The potential financial benefits mentioned earlier are all but lost on these indie devs, who will undoubtedly find their products bought, used, and returned like an expensive evening gown. Refund policies have come a long way in the past decade, Steam’s in particular. Your suggestion is no different than someone saying they should allow refunds for games played 150 hours as long as the purchase was made less than 2 weeks ago. Many indie games clock in well over Steam's two-hour cut-off, but many don't. The refund policy requires the game to be played less than 2 hours AND purchased less than 2 weeks ago. They are brutally unfair for indie developers. Brianna Wu, the creator of Revolution 60, agrees: As Cibele developer Nina Freeman points out, games like hers may not have over two hours of gameplay, meaning Steam users can easily purchase the game - and experience it in its entirety - before returning it for a full refund. In the EU, for example, consumers must be allowed to return online orders within two weeks of purchase 'for any reason. Yet some indie developers have recognized a significant problem with Steam's new policy. In part, Steam's refund policy exists to comply with regional regulations. Steam’s refund policy is typically that if a player has logged more than two hours in the game or is requesting a refund after 14 days since purchase, they. That confidence certainly makes gamers less afraid to take chances on unknown indie titles, and this, in turn, drives indie sales numbers upward. Reddit user Roboserg posted screenshots showing that Steam issued them a refund as a customer service gesture even though Roboserg had more than two hours of total game time logged. You can now purchase a title with the confidence that, if you aren't satisfied, you can return the license for a full refund within two weeks or two play-hours. Steam Guard Mobile Authenticator Games, Software, etc. ![]() And why not? There's no reason for digital content consumers not to be happy with refunds on Steam.
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